Jewelle partners with global jewelry merchants in order to provide you with the best prices, unique designs and free shipping. This means that your order may be shipped from one of our global suppliers - sometimes overseas.
Shipping Time to Australia, Canada, UK, and US:
Shipping: 2-3 weeks - Products typically arrive within 12-14 days. Promotional, high in demand items, or free gifts may take longer.
Shipping Time Worldwide:
Shipping: 3-4 weeks - Products typically arrive within 3 weeks.
PLEASE NOTE*** Please be advised that there are factors that may affect the delivery time frame such as, but not limited to, extreme weather condition, customs clearance, human error, large volumes of orders, peak season, customizations to the product, or holiday seasons. Rest assured, our team will work hard to always ensure your order gets to you ASAP.
PLEASE NOTE *** Products may be shipped from our different fulfillment locations across the world. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times. Due to the different processing times and shipping locations, we are unable to combine shipments. Where possible, any items shipped from the same location with be combined into a single shipment. You'll receive a shipping notification for each shipment in your order.
Tracking numbers are assigned to packages when they ship. Once shipped, you will receive an email which includes a tracking link, or you may view the progress on your account dashboard. You will receive emails keeping you up to date on your order status. We also offer updates via text message, or Facebook messenger. You will be able to update your preference during checkout. Orders which include multiple items may be delivered via different packages.
You should not have customs fees due upon receipt of our goods. But, it's really up to the customs agents when our package goes through customs, we are not responsible for any duty/import/taxes/customs/etc charges you may incur.
JEWELLE wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase, you can return the item and get a full refund.
You can return items for up to 30 Days from the date you receive it.
Any item you return must be in the same condition you received it and in the original packaging.
Customers are responsible for paying shipping fees on returned items.